United Airlines needed to get four employees from Chicago to Louisville on Sunday night, but the UA flight bound for Louisville was full. What to do?
Passengers were offered $400, an overnight stay at a hotel, and a flight to Louisville on Monday afternoon. Alas, no takers. United upped the offer to $800, the hotel stay and the Monday flight. Still no deal.
So passengers were told that four of them would be selected randomly by a computer and forced leave the plane. One of the four passengers chosen claimed to be a physician. He said that he had to get back to Louisville because he was scheduled to see patients on Monday, and he refused to leave the plane,. This is what happened next.
In a statement, Oscar Munoz, the chief executive of United Airlines, called the episode “an upsetting event to all of us here at United.”
“I apologize for having to re-accomodate these customers,” he said. “Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.”