Airing a personal gripe today...
Recently, I replaced my desktop computer. The new computer, an Acer, has been an absolute dog from the minute I attempted to set it up.
Out of the box, windows set up went into a hang state and the hard drive made more noise than a stalling diesel engine. I had to call Acer twice before resetting the unit to factory defaults to proceed with set up.
The laser mouse included with the computer quit within the first minute of operation and I had to purchase a replacement.
The computer came with an installed modem that did not function. It was not supposed to have a modem and, according to Acer, the modem that was installed isn't even a modem that Acer carries. Apparently, Acer sold me a defective returned computer that still included a modem installed by the previous owner who returned the unit to Acer. That modem could not be made operable and the computer would not accept installation of any other devices to connect to the Internet.
The video display has problems that make it unwatchable regardless of any efforts to adjust the monitor settings. This Acer monitor works fine when connected to other computers, but it malfunctions when connected to the defective Acer. Here is a short video clip of the display.
When I tried to register the computer from an outside connection, Acer's registration system replied that the computer I'd recieved just days before fell outside the acceptable registration time frame. Acer also indicated that the computer was only eligible for one more month under a warranty that was supposed to extend for a full year after purchase. A little further checking revealed that my computer had been manufactured one year prior to my purchase.
After two weeks of wrangling with Acer the company agreed to a return -- shipping payed by the customer, of course.
Now Acer is charging a 15% restocking fee for failing to return a few cents worth documentation that I never received with the original shipment. They probably charged 15% restocking fee to the last sucker who bought this dog from them and shipped it out again with all of the problems unresolved and without original documentation.
I've never used this blog to air a personal gripe of this sort, but I'd like others to know a little about what they could be getting when they purchase a computer from Acer. You could end up paying a considerable amount to deal with a defective computer. I can't be sure, but I imagine that if they are charging a restocking fee, they intend to ship this unit right out to another unsuspecting customer.