People complain about the government website, but that's gone pretty smoothly for us during all three enrollment periods. BCBSIL is another matter. It seems they're in a muddle over our plan selection and billing. I'm on hold now with a "Customer Advocate" who is every bit as baffled as I am.
Me: Look at this.
Advocate: That's right.
Me: No. Now look at this.
Advocate: Okay... that's... um... just a minute...
Me: Not yet. Now look at this.
Advocate: Well. No... wait. I don't know why... Um... can I put you on hold while I talk to financial?
Me: Yes (waiting)
Advocate: Financial Operations is going to have to get back to you after they do a premium audit of your account. They'll call you.
Me: But we've established that Plan X is what we're enrolled in since January 1, and you overbilled by a lot for January and we paid it, and you've overbilled for February and the online record of the account shows that you owe us money, which you do, but paper invoice shows that we owe you money, but we don't. It's simply not possible because we paid more than we were charged and way more than we were supposed to be charged.
Advocate: We've sent this down the rabbit hole and someone will call you back.
(This was the condensed version. The initial wait, the discussion and the second wait added up to about hour, and we're still not done, but I made up the part about the rabbit hole.)
Next, I've got to call Comcast so they can make their third attempt to fix a problem and fail yet again. ugh.